Multi-Dimensional Rating + Conditional Feedback Logic

Objective:
Enable clients to provide separate ratings for different aspects of a completed request, specifically:

1. Output Quality (e.g. Design / Deliverable Quality)

2. Service Quality (e.g. Project Management / Communication / Coordination)

After a request is completed, users can optionally rate:

• Design / Output Quality (current system, e.g. 1–5 stars)

• Project Management / Service Quality (new field, e.g. 1–5 stars)

Each rating should be independent.

Optional Rating Flow

• User can choose to skip rating entirely

• OR choose to rate one or both categories

Conditional Comment Requirement

If the user submits any rating (either category):

• A comment field becomes mandatory

• User must explain their score before submission

If user does not rate, comment is not required

Suggested UX Logic

Case A: No rating selected

• User can skip then no comment required

Case B: Rating is added

• Comment field becomes required

• separate comment per category

Reason:

I want to review statistics and performance of both project management/account management and design quality/output. Right now the rating is just 1 field and it would be very helpful if our clients can also provide feedback on how the task was handled both in design and in PM work.