Changelog

Zapier request triggers now correctly preserve rich text formatting in custom fields.

Clients could previously hit "Submit" while a file was still uploading, leading to requests being created without files. The submit button is now properly disabled until all files finish uploading.

Fixed an issue where subscription updates (downgrades/upgrades) triggered duplicate subscriptions. This was caused by recent changes in our Stripe integration logic.

Fixed an issue where custom fields were being encoded improperly, breaking links and replacing characters.

Average response time calculations improved for more accurate performance tracking.

New requests are now added to the top of the column, giving more visibility to active tasks right away.

Fully refactored to support deferred payments (e.g., payment methods that take days to confirm).

Fixes a bug where hours/credits weren’t added to the client’s new period due to delayed confirmation.

You can now delete draft requests instead of letting them sit in limbo forever.