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Introduce Hard Limits on User Request Submissions

To enhance system management and maintain service quality, we need to implement a feature that allows setting hard limits on the number of concurrent requests a user can have, and the number of requests they can submit within a certain period. This feature should be adjustable by administrators, allowing them to define and modify these limits as needed to suit varying operational requirements and user capacities. The implementation of this feature will prevent system overload, ensure fair resource allocation, and help in maintaining a consistent quality of service across all user interactions.

Add an easy way to visualize remaining / concurrent requests from the client's dashboard.

Status: Completed5 comments

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Comments5

  • Robin Vander Heyden

    Team•

    Jan 10, 2024

    Some extra notes for this feature:
    - Add a setting to change the wording once the limit is hit

    cc @Gabriel Lecointere

  • Matthew Johnson

    •

    Nov 27, 2023

    This is the most critical feature for me. I assumed it was a feature already when we signed up for MR until I realized clients were sending us way too many requests so we're giving away free work.

    • Gabriel Lecointere

      Team•

      Nov 27, 2023

      Hi Matthew

      Currently, limits exist as "soft limits"

      We show a banner on every request created over the limit to let know both your clients and team members that they are over the limit but it's still up to your team to engage

      With this change we hope to introduce hard limits you can enable using a setting

      • Jonathan

        •

        Dec 19, 2023

        where can i find the soft limit option?

        • Robin Vander Heyden

          Team•

          Jan 10, 2024

          By default it's a soft limit! @Jonathan