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Email notification customization: internal templates, lifecycle toggles, sender-based wording

Feature Request

Give admins more control over automated emails. Asks include: customize internal notification templates with variables (request title, client name, assignee) — not just client-facing templates; toggle individual lifecycle emails on/off (e.g. subscription cancelled/updated) so clients aren't confused by internal admin adjustments; and differentiate confirmation email wording based on whether the request was created by a client or an admin.

Posted by Regine ·
Status: Completed2 comments

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Comments2

  • Gabriel Lecointere

    Team•

    Apr 28

    Hi all — good news, email notification customization is now available on Pro plan accounts under Settings → Portal → Advanced. This includes controls over notification templates, lifecycle email behavior, and other email settings. Closing this one out — please file a follow-up if there's a specific email-control case the existing tools don't cover.

  • Gabriel Lecointere

    Team•

    Apr 28

    Consolidating duplicate requests. Merged in: