Changelog

The Zapier action “Create Comment” now lets you mark comments as internal.

You can automate internal notes without exposing them to clients.

Upgrading hour-based plans now charges based on the additional hours being unlocked, not the number of days left in the billing cycle.

Example: upgrading from 20 hours to 40 hours will charge the full price difference for the extra 20 hours, no matter when you upgrade during the month.

This removes confusion, prevents billing edge cases, and cuts down support issues tied to proration.

We’ve unified all balance calculations across the platform to stop discrepancies in reported balances. This should significantly reduce balance-related support tickets and give your team and clients more consistent numbers.

Your custom Terms of Service link now shows correctly during top-up checkout.

Your checkout experience reflects your agency’s policies.

Messages will no longer appear twice in conversations.

Client chats are now clean and accurate.

The balance widget now fully respects your settings.

If it’s turned off, it stays off.

An optional PO Box field has been added to billing addresses.

Helpful for agencies working with corporate or international clients.

Clients can now update their review if a request is reopened.

This ensures feedback reflects the final outcome of the work.