Changelog

Team members can edit their own messages, while admins can edit or delete any message. This gives teams better control over communication without needing support intervention.

Custom email templates now support a request number variable. Clients can easily identify requests from their inbox without confusion.

You can now filter requests using organization-level tags like “VIP” or “Enterprise.” This works across lists, kanban boards, dashboards, and more, no need to tag each request manually.

Filter request activity to show only comments. Skip the noise from status updates and system logs, and focus on the actual conversation.

A new setting lets you decide if your client portal should be indexed by search engines. Keep it private or make it discoverable, depending on how you use your portal.

You can now make completed requests read-only for clients. They can still view the conversation, but can’t add new comments, keeping finished work clean and free from accidental updates.

Clients can now set due dates directly in the request form. No more creating a request first, then going back to add deadlines. It’s faster and removes unnecessary steps right from the start.

Requests created via Zapier previously merged all text into a single block. Formatting and line breaks are now preserved, making the description field easier to read and closer to the original input.